We provide full support for our products. If you have any questions don't hesitate to contact us

Please note that you may need to pay a local duty tax and/or VAT/GST when you receive the order.

However some countries  let you receive personal items up to a certain value without the need to pay duty.

• Unused and undamaged products  purchased on this website can be returned within 15 days. All merchandise must be returned in "new" condition (i.e. tags intact, no wear or damage.)

• Refunds will be issued back to the original card used. NO exceptions.

• Customers will NOT be credited or refunded for the shipping costs associated with the original order.
• The customer is responsible for ALL shipping costs

We do reserve the right to refuse returns at our discretion, for large and special ordered items. 

We strongly recommend that you send us an email on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to resolve any issues or concerns you may have BEFORE ordering. 

ALL RETURNS require authorization; email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it before returning any items.

 The warranty covers

• stitching
• welded seams
• and materials for a period of one year after purchase.

Surface Marker will repair or replace products at its discretion. Please retain your receipt of purchase for any warranty claims.

The warranty excludes:

• Punctures, tears, cuts or material deterioration caused by exposure to chemicals.
• Fading or discoloration due to excessive exposure to sunlight or chemicals.
• The warranty also excludes the Snap Hook from malfunction due to improper maintenance.

 Warning

This product is not a Personal Floatation Device (PFD), and should not be used as a life preserver or as a buoyancy aid. Misuse of this product can result in serious injury or death.
Read instructions carefully.